Delivery Information

The product you purchase is prepared specially for you in line with your preferences specified during the order. In the special box, if the product is certified, the certificate (the certificate is not valid when the product is requested), the invoice and the waybill document, together with the gift note if it is requested specially, are delivered to the address you specify in a secure manner by the Cargo Companies. Your order is under the guarantee of Senileben Pırlanta until it is delivered to you by authorized Cargo personnel.

If you wish, you can provide delivery and invoice addresses differently so that your invoice can reach you and your gift to your loved ones.

Your order is delivered within 1-2 business days for the products in stock, and within 7 business days for the products to be produced.

You can contact customer service on +90 530 545 66 99 regarding stock information.

Prepared orders are delivered except Saturday (until 14:00), Sunday, public holidays and holidays.

It delivers outside of Sundays, public holidays and holidays.

You will be notified by e-mail when your order starts by our staff for delivery.

If you want to receive your order by express courier (in Istanbul), you can benefit from this service by paying an extra fee to the courier company.

If the buyer cannot be found at the delivery address, the order package is returned to senileben.com.

Check the products you ordered by comparing them with the delivery note during delivery. In case you think that the products are missing or damaged, do not take the package by keeping a record to the Cargo officer. Please inform senileben.com order representative using the contact form. Your order will be delivered to you as soon as possible with the necessary examination. When you receive the product, you agree that the diamond company has fulfilled its duty fully.

You can review the status of your order on the order tracking page.

You can contact us by using the contact form for any questions and problems regarding these issues.